Experiencing issues with video?

The following steps solve most issues with video meetings:

• Reload your browser.
• Quit and reopen your browser. (On a Mac, hold Command (or Cmd) ⌘ + Q for a few seconds to quit Chrome.)
• Make sure other apps aren't using your camera/mic. (For example, another video or conferencing product.)

If those steps don't work:

• Try another browser (we suggest Chrome).
• Reboot your computer.
• You can also try the following:
  • Close down background apps that might be using the Internet, like Dropbox
  • Use another computer or mobile device.
  • Connect to a different network.

Are you using an ad blocker, or do you have any browser extensions installed?

These might block access to your camera. Try opening an Incognito window.

Can others not hear you?

Your browser may not be set to the correct mic settings.

Can you not hear others?

Check that your audio is routed to the correct speaker or headphones.